Terms & Conditions

The use of this website and the information it contains is subject to terms and conditions which you agree to follow. If you do not agree with these terms and conditions as are listed below, then try to avoid using this website.Our website exists in two languages (Greek – English).   Depending on the contract may be awarded in Greek or English.

The transaction and the conclusion of the agreement are made under the applicable law provided by the following laws and restrictions:

  1. These Product Terms shall be governed by and construed in accordance with the laws of the Cyprus Republic and any disputes will be decided only by the Cyprus courts
  2. The law of Electronic commerce and the related issues of 2004 (Law 156(Ι)/2004).
  3. The Award of Consumer Distance Contracts Law133(Ι)/2013. 
  4. On The Unfair Commercial Practices Business to Consumers Law of 2007(Law 103(Ι)/2007)..

Methods of Buying and Payment: After selecting the products you will buy will go to the option Checkout. At this point you will be proceeded with the purchase of the products. After selecting the details of the recipient – purchaser, the method of shipment (delivery information) and payment method you are asked to confirm your order. By confirming the order, your order will be automatically recorded at the system of towerelectrical.com.cy, we will send you an email . We will proceed to implement the order. The client can continuously be informed for the progress of his order and the transaction history/statistics through his personal account. All customer orders of TOWER ELECTRICAL & DIY STORE, be stored in the store software, by product, product codes, order cost, payment terms and other useful information. The records of those information will be available to customers for future reviewing  through their accounts.

Method of Delivery: By submitting your order to TOWER ELECTRICAL our company undertakes the delivery of products. If the order is considered by TOWER ELECTRICAL that is necessary or better your order to be delivered in other way you will be informed immediately.

  • Free delivery within Paphos area with purchases over €50.
  • The cost of deliveries under €50 will be calculated according to weight and
    delivery area.
  • Orders will be delivered within 1 – 3 working days.
  • Pick up orders from shop is allowed
  • The online store at present does not include free transport for deliveries outside Cyprus, please contact TOWER ELECTRICAL to make an agreement on the way of shipping, delivery and the charges.

In Addition, deliveries in Cyprus are made by the taxi companies, where you can receive your products from the District office of the relevant company (in case you will want delivery at home, contact the taxi company).

Cancellation and returns: For any reason you can cancel any order in 14 days from the day of receipt of  the items only by sending a written notification with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 14 days of the date you cancelled the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item.  Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice .

Please note: we can only accept the return of opened items if they are faulty.

  • Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately. 
  • Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
  • We do not deliver to P.O.Box numbers

Withdrawal: During your order procedure and prior to your payment through, by clicking the Shopping Cart   to return to your cart where you are able to remove part or all of the products, add more products or change the quantity of the products.During the ordering you are also able to change various elements of the order (by clicking the link Modify).You can change any of your current orders ONLY before delivery dispatch, Monday to Friday 07:00 – 17:00,  by calling our Customer Service department on +35726945977 . Please note that orders cannot be cancelled by emai.

Customer Criticism and Complaints: In each product the customer has the right to criticism (review) and to express any problems had with the product. Also the consumer has the right to express any complaints have with the online store through the contact form or telephone the company. The response will be immediate between the five-day working of TOWER ELECTRICAL.

Additional general regulations under the Convention which are below:

  • All prices quoted on the website include VAT rate 19%.
  • A part from the cost distribution (where provided) will not be charged other amounts due payment.
  • By purchasing any product from this website you state unequivocally that you know how to use and maintain. The TOWER ELECTRICAL & DIY STORE LTD accepts no responsibility if a product cause damage of any kind due to your negligence.
  • There are no deliveries to PO Boxes
  • All products are guaranteed depending on the terms and conditions of the manufacturers.