Terms & Conditions

The use of this website and the information it contains is subject to terms and conditions which you agree to follow. If you do not agree with these terms and conditions as are listed below, then try to avoid using this website.Our website exists in two languages (Greek - English).   Depending on the contract may be awarded in Greek or English.

The transaction and the conclusion of the agreement are made under the applicable law provided by the following laws and restrictions:

  1. These Product Terms shall be governed by and construed in accordance with the laws of the Cyprus Republic and any disputes will be decided only by the Cyprus courts
  2. The law of Electronic commerce and the related issues of 2004 (Law 156(Ι)/2004).
  3. The Award of Consumer Distance Contracts Law133(Ι)/2013
  4. On The Unfair Commercial Practices Business to Consumers Law of 2007(Law 103(Ι)/2007)..

Methods of Buying and Payment: After selecting the products you will buy will go to the option Checkout. At this point you will be proceeded with the purchase of the products. After selecting the details of the recipient – purchaser, the method of shipment (delivery information) and payment method (always the payment is by credit card) you are asked to confirm your order. By confirming the order, your order will be automatically recorded at the system of towerelectrical.com.cy, we will send you an email and you will be directed to the JCC application for the payment of your order.  If the payment was successful then we will proceed to implement the order and accept the money of your order (by accepting the funds you will be automatically notified by email from JCC and a purchase with the name << TOWER ELECTRICAL & DIY STORE>> will appear in your bank statement.). If for some reason your payment was not accepted we will contact you or you can contact directly the administrator to settle the payment and to begin the implementation of your order. The client can continuously be informed for the progress of his order and the transaction history/statistics through his personal account. All customer orders of TOWER ELECTRICAL & DIY STORE, be stored in the store software, by product, product codes, order cost, payment terms and other useful information. The records of those information will be available to customers for future reviewing  through their accounts.

Method of Delivery: By submitting your order to TOWER ELECTRICAL our company undertakes the delivery of products. Deliveries in Cyprus are made by the company GAP AKIS EXPRESS, where you can receive your products without any charge from the District office of the relevant company (in case you will want delivery at home, contact the company GAP AKIS EXPRESS). If the order is considered by TOWER ELECTRICAL that is necessary or better your order to be delivered in other way you will be informed immediately. The online store at present does not include free transport for deliveries outside Cyprus, please contact TOWER ELECTRICAL  to make an agreement on the way of shipping, delivery and the charges.

Cancellation and returns: For any reason you can cancel any order in 14 days from the day of receipt of  the items only by sending a written notification with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 30 days of the date you cancelled the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item.  Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice .
 
Please note: we can only accept the return of opened items if they are faulty.
 
· Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately. 
 
· Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
 
· We do not deliver to P.O.Box numbers

Withdrawal: During your order procedure and prior to your payment through JCC, by clicking the Shopping Cart   to return to your cart where you are able to remove part or all of the products, add more products or change the quantity of the products.During the ordering you are also able to change various elements of the order (by clicking the link Modify).You can change any of your current orders ONLY before delivery dispatch, Monday to Friday 07:00 – 17:00,  by calling our Customer Service department on +35726945977 . Please note that orders cannot be cancelled by emai.

Customer Criticism and Complaints: In each product the customer has the right to criticism (review) and to express any problems had with the product. Also the consumer has the right to express any complaints have with the online store through the contact form or telephone the company. The response will be immediate between the five-day working of TOWER ELECTRICAL.

Additional general regulations under the Convention which are below:

 

If you do not agree with the above terms and conditions then it will be better not to proceed with the purchase of products and to contact the TOWER ELECTRICAL & DIY STORE LTD for further explanations. If you are already in the process of buying just press the home page (Home).

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